Sales Productivity Analyst

Overview

We are seeking a Sales Productivity Analyst to act as the primary support resource for our sales team, helping improve sales productivity and supporting our sales agents with troubleshooting and operational efficiency. The ideal candidate will be a solutions-oriented professional with experience in sales support tools, process optimization, and data insights to enhance the overall performance of the sales team.

This is a hybrid, 12-month contract, offering £189.87 per day (PAYE) – 37.5 hrs/week. 

Key Responsibilities:

• Technical Support: Serve as the go-to person for troubleshooting and support for a team of sales agents, particularly with Salesforce, Amazon Connect, and other sales reporting tools.
• Project Management: Lead projects that drive improvements in sales agent productivity, focusing on both immediate marginal gains and medium-term initiatives.
• Lead Management: Ensure efficient lead pass from marketing to sales, adhering to agreed service level agreements (SLAs).
• Insight Reporting: Deliver insightful reports on a daily, weekly, and monthly basis to sales managers, providing data that supports channel performance and strategic decision-making.
• Tool Optimization: Partner with enabling teams to enhance the user experience of sales tools, especially Salesforce, to improve efficiency and effectiveness.

Core Competencies:

• Communication: Effectively manage projects, offering clear and concise updates to stakeholders.
• Data Acumen: Connect disparate data sets, identify patterns, and trace root causes for operational challenges.
• Insight to Action: Translate data insights into actionable strategies that drive understanding and improve outcomes.
• Project Management: Manage short-term projects with a clear plan, proactively addressing risks and ensuring timely delivery.
• Standardization: Execute and optimize existing processes to enhance operational efficiency and effectiveness.
• Prioritization: Evaluate opportunities, focusing on those with immediate benefits and identifying areas for future improvement.
• Relationship Building: Foster strong working relationships within the sales team and with key internal stakeholders.
• Sales Workflow Expertise: Develop a deep understanding of sales workflows to provide effective frontline agent support.

Qualifications:

• Experience:
  • Previous experience supporting sales teams, especially with Salesforce.
  • Intermediate Excel skills, including data manipulation and presentation.
  • Familiarity with Alteryx, Eloqua, Adobe eSign, and prospecting tools like LinkedIn Sales Navigator and Cognism is a plus.
  • Knowledge of sales cadence tools (HVS, SalesLoft) and BI tools (Qlik, Tableau) is highly desirable.
• Skills:
  • Proven project management abilities with attention to detail and a proactive approach to risk management.
  • Strong analytical skills, with the ability to translate data insights into clear, actionable recommendations.
  • Ability to prioritize effectively in a dynamic environment and drive impactful solutions.
  • Excellent interpersonal and relationship-building skills, with experience collaborating across departments.

The next steps will be shared with shortlisted candidates by COB on Wed 20th November 2024.