Technical Program Manager - Creative

Aperçu

Aquent, a leading talent solutions partner, is collaborating with a global organization that stands at the forefront of innovation, driving the future of digital experiences. This client is renowned for its commitment to excellence and its impactful contributions to the industry through cutting-edge technology and creative solutions. They foster an environment where technical prowess meets artistic vision, delivering groundbreaking results that shape how people interact with technology worldwide.

Are you a strategic thinker with a passion for optimizing creative workflows through technology? This is an exceptional opportunity to join a dynamic team that is revolutionizing design and production processes with AI-powered tools and automation. As a pivotal member of this team, you will directly influence the efficiency and output of global creative operations, bridging the gap between technical innovation and artistic execution. Your contributions will enable designers and producers to achieve new levels of creativity and productivity, directly impacting the delivery of world-class digital products and experiences.

**What You’ll Do:**

* **Drive Operational Excellence:** Manage the end-to-end delivery of operations and design automation initiatives, serving as the primary intake coordinator for stakeholder requests and ensuring projects progress smoothly across distributed teams.
* **Shape the Automation Roadmap:** Guide the prioritization of automation initiatives by translating creative needs into technical requirements, identifying new opportunities, and balancing innovation with sustainable delivery.
* **Facilitate Cross-Functional Collaboration:** Act as a central coordination point, fostering seamless communication and collaboration between technical teams and non-technical stakeholders across various global locations.
* **Champion Creative Workflows:** Advocate for designer needs and creative workflows in technical planning, synthesizing pain points, and mapping them to innovative AI/ML solutions.
* **Maintain Knowledge & Consistency:** Establish and maintain a centralized team knowledge base, providing program-level documentation, and supporting team onboarding for workflow consistency.
* **Support Strategic Growth:** Offer flexible capacity to assist with broader strategic operations, governance work, research synthesis, and evolving coordination needs.

**Must-Have Qualifications:**

* Strong xperience in technical program management, engineering project management, or operations roles, with a focus on developer/designer tooling.
* Proven track record of successfully delivering complex, cross-functional projects involving 10+ person teams and multiple concurrent workstreams.
* Strong understanding of AI/ML tools and platforms, including large language models (LLMs), retrieval-augmented generation (RAG) systems, vector databases, prompt engineering, and API integration.
* Exceptional ability to translate between technical and creative disciplines, effectively communicating with engineers and collaborating with designers.
* Demonstrated capability to work autonomously and manage projects across distributed teams in multiple time zones.
* Proficiency with project tracking systems and workflow management tools.
* Outstanding communication skills, enabling effective presentations to leadership, workshops with designers, and documentation for distributed teams.

**Nice-to-Have Qualifications:**

* Hands-on experience with design tools or creative production workflows.
* Experience building or managing internal tools, understanding the unique challenges of creating for internal customers.
* API/platform experience, including managing extensible systems that other teams depend on.
* Familiarity with design-centric organizational environments and their principles.
* Background in design operations, creative operations, or entertainment production pipelines.
* Track record of identifying and resolving operational bottlenecks in ambiguous, rapidly-evolving contexts.
* Systems thinking experience, with the ability to understand how tools integrate into broader workflows.