Account Manager

Aperçu

Aquent is proud to partner with a leading e-commerce and technology company, a true innovator at the forefront of digital commerce. This company continuously invents and scales new services that empower sellers and delight millions of customers globally. Joining this team means stepping into a dynamic, fast-paced environment dedicated to fostering growth and driving significant impact. As a vital contributor, you will play a pivotal role in shaping the success of new businesses and profoundly enhancing the customer experience. This is a unique opportunity to drive strategic initiatives, collaborate with diverse teams, and contribute directly to the evolution of a global marketplace, making a significant mark through strong relationships, optimized processes, and unwavering partner advocacy.

Are you ready to be the driving force behind successful partnerships and operational excellence within a global marketplace? We are seeking a proactive and detail-oriented professional to champion the needs of external partners, ensuring their seamless integration and sustained growth. In this role, you will not only manage critical relationships but also identify and implement scalable solutions that enhance efficiency and elevate the overall partner experience. This is a temporary mission, offering an exciting challenge for over 9 months, with a target start date of August 2026, where your contributions will directly influence the success of a vibrant ecosystem.

What You’ll Do

• Manage day-to-day relationships with external partners, supporting their growth and integration into the platform.
• Cultivate senior-level relationships with external businesses, ensuring their success and satisfaction.
• Communicate effectively with internal leadership, representing partner needs and insights.
• Develop and implement scalable processes for new workstreams, enhancing operational efficiency.
• Deeply analyze challenges and creatively solve problems to improve the experience for customers and partners.
• Identify and pursue new opportunities to refine existing processes for partner onboarding, growth, and management.
• Act as the primary voice for partners, challenging the status quo and innovating on their behalf.
• Collaborate cross-functionally with business, operations, marketing, product, and technology teams.
• Provide timely, accurate, and professional assistance to all internal and external stakeholders.
• Oversee partner registrations and product submissions, ensuring smooth processing.
• Track and quantify operational challenges faced by partners, providing data-driven requirements for automation, tooling enhancements, and standard operating procedures.
• Manage operational relationships with key stakeholders to foster strong partnerships.
• Work collaboratively across departments to continuously improve the overall partner experience.
• Contribute to a positive team environment, proactively supporting colleagues to achieve and exceed service level agreements, quality standards, and team goals.

Must-Have Qualifications

• Excellent communication skills, particularly with external partners.
• Demonstrated experience communicating and presenting to senior leadership.
• Exceptional attention to detail.
• Highly organized and process-oriented approach to work.
• BA/BS degree or equivalent practical experience.
• Proficiency with spreadsheet software.

Nice-to-Have Qualifications

• Experience managing a high volume of accounts.
• Proficiency in writing Standard Operating Procedures.
• Background in Business Development or Marketing.
• Prior professional experience in client-facing or retail customer-facing roles.
• Experience defining and communicating project objectives, status, and performance metrics to key stakeholders.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.