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#195639

Project Manager

UK(Remote)
Date:

Overview

Placement Type:

Temporary

Compensation:

£250-£280 per day(PAYE Inside IR35)

Start Date:

Asap

Global Support Operations’ (GSO) mission is to provide exceptional and efficient support to customers through their journey. We want to deliver vastly improved customer experiences, while we operate efficiently and build great teams. We think in customers’ shoes and strive to solve problems at the root, and broadly. We embrace a culture of innovation, ownership & accountability.

We ultimately help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique view on both product and service allows us to partner with teams, drive our business forward by representing the community and combining quantitative with qualitative signals to drive product launches, improvements, and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather, to enable businesses to thrive.

GSO Product Operations Ideal Candidate Content
The ideal candidate will have proven track record of managing multiple initiatives concurrently, delivering quality work under tight timelines; independently driving complex projects; experience guiding product/software development strategy with engineering and product teams; experience leading technology and/or operational requests intake process across multiple stakeholders with the goal of planning sprints and/or roadmap for teams; a passion for growing customer satisfaction through efficient operations and service excellence; and a keen eye for identifying and scaling processes and workflow opportunities.

Project Manager, GSAT – Responsibilities

  • Independently lead 2-3 short-term projects within a portfolio by building coherent execution trackers that have clear goals and deliverables.
  • Collaborate and partner cross-functionally with Sales, Operations, and Engineering/Product teams to implement and manage an optimal tech intake process to feed requests/opportunities into sprints/roadmap cycles.
  • Collaborate and partner cross-functionally with Operations, and Engineering/Product teams to manage an established operational readiness process.
  • Collaborate and partner with Business Messaging and Enterprise Engineering, to create functional requirements for our account management practices on Salesforce.

Minimum Qualifications

  • Bachelor’s/Master’s degree with 4+ years of relevant experience.
  • Experience working on functional requirement mapping for Salesforce (both Sales and Service Clouds)
  • Experience working on product/software development and partnering with technical teams (e.g. Engineering, Product Management, Data Science, User Researcher, etc.).
  • Experience with leading/working on intake processes, requests refinement, prioritization and alignment/commitment with partner teams.
  • Experience initiating and driving multiple projects simultaneously with minimal guidance, across different time zones, and with multiple stakeholders.
  • Experience managing communication and influencing decision-making with stakeholders to keep high engagement and expectations aligned.
  • Strategic thinker with problem-solving skills, attention to detail, and analytical mindset.

Preferred Qualifications

  • Direct experience in leading end-to-end tech requests intake processes that feed into sprints/roadmaps of partner engineering/product teams.
  • Direct experience in the agile software development process.
  • Demonstrated experience with communications and presentations to senior leadership across different organizations.

Client Description

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.

 

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.