Service Designer (Freelance or FTC)
Overview
Placement Type:
Temporary
Compensation:
Circa €5k FTC
Start Date:
02 Sep, 2024
This is the dream work for a service designer. To look into the experience of a customer of our client and think how could being a member improve that experience. With that also aim to uncover what are the key levers that make for a good or not-so-good experience (stakeholders, processes, capabilities, systems etc).
The scope of this work aims to assess the current customer journeys that are orchestrated or supported by the loyalty program. Focusing on mapping the current membership journeys across the clients lifecycle, identify gaps/pains, research and define opportunities and co-create the to-be journey; E2E omnichannel membership experience.
Key requirements and background include Service Design, system thinking, E2E journey management, service architecture, stakeholder management, facilitation, project management
This role requires candidates who are immediately available and open to either a Freelance or Fixed Term Salaried Contract for an intiial 3 month period with an option for extension.
Client Description
A leading goods and home services retailer. Their vision is to create a better everyday life for the consumers. Their value chain includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with their customers.
