Customer Reference Manager - Cloud

Overview

We are seeking an experienced professional to oversee customer engagement, collaborate with the sales team, and drive strategic initiatives. This role involves managing customer responses, optimizing sales strategies, and coordinating key projects related to AI customer stories and cloud resources.

Key Responsibilities

• Lead customer response efforts and work closely with the sales team to analyze strategies and improve engagement.
• Manage use cases, Google Cloud resources, customer stories, and oversee major event coordination.
• Develop compelling AI customer stories to showcase success and innovation.
• Ensure seamless reassignment of customer accounts to London-based representatives for 80+ senior leaders.

Required Skills & Experience

Hard Skills:

• 7+ years of experience in customer strategy, operational management, and storytelling.
• Exceptional written communication skills with the ability to craft compelling narratives.
• Strong experience managing enterprise customer accounts and strategic initiatives.

Soft Skills:

• Ability to engage with senior customer stakeholders and navigate complex internal structures.
• Detail-oriented with strong organizational and project management skills.

Industry Experience:

• Experience with major cloud providers (AWS, Microsoft, Salesforce, Oracle, Workday).
• Background in B2B enterprise environments is highly preferred.

*This role is open for a limited time. Shortlisted applicants will be contacted ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.