Service Delivery Manager / Accountant
Overview
Placement Type:
Temporary
Salary (USD):
£221.52 per day (PAYE) - 37.5 hrs/week
Start Date:
03.01.2024
Are you an accountant or bookkeeper who is passionate about delivering exceptional customer experiences? Our accounting SaaS client is looking for a Service Delivery Manager / Customer Success Manager to help sales partners and customers succeed through expert onboarding, training, and strategic support.
This is a 12-month contract, offering £57,500 per annum, pro rata (PAYE).
What You’ll Do:
- Support sales partners with onboarding, strategy execution, and customer training.
- Act as the first point of contact to resolve complex customer queries with empathy and problem-solving expertise.
- Conduct consultative conversations, identifying customer pain points and providing tailored solutions.
- Utilize your accounting knowledge to assist both customers and internal teams.
What We’re Looking For:
- Strong ability to create urgency and encourage customers to activate and maximize their subscriptions.
- Proven experience managing relationships with external partners and internal sales teams.
- Excellent time management skills with a proactive, results-driven mindset.
- Eagerness to learn and stay updated on relevant software solutions.
- Experience engaging customers via outbound calls and emails, with excellent communication skills.
- Previous experience delivering software-based onboarding or training.
- A tenacious and solution-oriented approach to problem-solving.
- A customer-first mindset—committed to understanding and resolving customer challenges.
- A collaborative team player who excels at building relationships.
Key Skills & Experience:
- Background in accounting or bookkeeping (e.g., ACCA, ICB, CIPP).
- Strong understanding of payroll, accounting, and accountancy firm workflows.
- Proficiency with technology and software applications.
- Ability to multitask and manage time effectively.
If you’re ready to apply your accounting expertise in a customer-focused role, we’d love to hear from you!
The next steps will be shared with shortlisted candidates by COB on Wednesday 29th January.
Client Description
Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.