Account Manager

Overview

> 8 months mission to start in January

We are looking for a motivated, entrepreneurial, and analytical Account Manager to manage new logistics/delivery companies in a growing business. The ideal candidate has a terrific reputation for overachieving on goals while focusing on the customer. This is a multifaceted role, requiring the ability to manage senior level relationships with external companies, communicate with internal leadership, develop scalable processes for new workstreams, and dive deep into problem solving and magic making for our client’s customers.

You will be expected to support the Business Development team’s management of day-to-day relationships with external partners, while continuing to identify new opportunities to improve existing processes for delivery company onboarding, growth, and management. You will be the voice for the company’s partners to leadership as we challenge the status quo and invent on behalf of our customers. Additionally, you will gain experience working cross-functionally with the business, operations, marketing, product and tech teams.

• Deliver timely, accurate and professional assistance to all internal and external customers
• Identify and recruit new delivery company leads for the new expansion program in Germany – by identifying on ground and tactical opportunities to determine new leads

• Help companies finish and complete their onboarding process if they are qualified to be a lead

• Process and manage delivery company registrations and product submissions
• Track and quantify delivery company operational challenges to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures
• Manage operational relationships with stakeholders
• Work cross-functionally to improve the delivery company experience
• Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals

REQUIRED SKILLS
• Good communication skills with external partners
• Experience communicating and presenting to senior leadership
• Strong attention to detail
• Organized and process oriented
• BA/BS degree or equivalent experience
• Proficiency with Microsoft excel

PREFERRED SKILLS
• High volume account management experience
• Experience writing Standard Operating Procedures
• Business Development or Marketing experience
• Job history with client facing or retail customer facing
• Experience defining and communicating project objectives, status, and performance metrics to key stakeholders