Account Manager Logistic partners

Aperçu

Our client, a global leader in e-commerce and logistics, partners with Aquent to find exceptional talent. This innovative organization is rapidly expanding its delivery capabilities across Europe, pioneering new approaches to customer service and operational excellence. You’ll be joining a team that thrives on challenging the status quo and inventing on behalf of customers, playing a pivotal role in shaping the future of expedited delivery.

So, we are looking for a motivated, entrepreneurial, and analytical Account Manager to manage new partners in a growing business. The ideal candidate has a terrific reputation for overachieving on goals while focusing on the customer. This is a multifaceted role, requiring the ability to manage senior level relationships with external companies, communicate with internal leadership, develop scalable processes for new workstreams, and dive deep into problem solving and magic making for our client’s customers.

You will be expected to support the Business Development team’s management of day-to-day relationships with external partners, while continuing to identify new partners who are eligible to join our client’s growing program. You will be the voice for our client’s partners to leadership as we challenge the status quo and invent on behalf of our client’s customers. Additionally, you will gain experience working cross-functionally with the business, operations, marketing, product and tech teams.

• Deliver timely, accurate and professional assistance to all internal and external customers
• Process and manage new company on-boarding
• Conduct exploratory and introductory calls with prospective companies that meet the program criteria
• Manage operational relationships with stakeholders
• Work cross-functionally to improve the partner experience
• Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals

REQUIRED SKILLS
• Good communication skills with external partners
• Experience communicating and presenting to senior leadership
• Strong attention to detail
• Organized and process oriented
• BA/BS degree or equivalent experience
• Proficiency with Microsoft excel
• Ability to speak, read and write fluently in French and English

PREFERRED SKILLS
• High volume account management experience
• Experience writing Standard Operating Procedures
• Business Development or Marketing experience
• Job history with client facing or retail customer facing
• Experience defining and communicating project objectives, status, and performance metrics to key stakeholderse environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.