Data Analyst (ServiceNow CMDB)

Overview

Brief

·      Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.

·      Extract data from a range of systems and spreadsheets. Map the data into appropriate templates, developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB.

·      Conduct additional independent research where necessary, with a specific focus on equipment model data.

·      Support the mapping of CMDB data to other ServiceNow data elements and organisational structures.

·      Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.

·      Provide occasional data analysis support to other workstreams.

Essential

·      Delivery focused data analyst

·      Experience of data modelling with CSDM in ServiceNow

·      Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems

·      Excellent stakeholder management

·      Clear communicator

·      Advanced data modelling / data analysis skill – demonstrable understanding of data modelling and relationships in software systems

·      Experience of managing complex system data updates and understanding of associated challenges

·      Ability to run queries and make updates on large data sets

Ideal

·      ServiceNow certified BA

·      Understanding of ITIL and ITSM processes

·      Understanding of broadcast and media technology

·      Experience of managing technical asset audits

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.