Commercial Operations Manager, Devices and Services, EMEA

Overview

JOB RESPONSIBILITIES:

• Manage all aspects of core business programmes including trade-in and financing.
• Build relationships with partners to understand and maximize success for both parties.
• Analyze the business to drive improvements for both revenue growth and customer experience.
• Collaborate with teams to expand capabilities to new markets.
• Maintain a deep understanding of the consumer hardware and e-commerce market.
• Collaborate with product, engineering, marketing, finance, legal, and compliance teams to develop and refine our go-to-market strategy.
• Report key metrics including forecasts, sales, ROI and profitability.
• Support regular business reviews and yearly planning.
• Serve as a primary point of contact; both internally and externally.

MINIMUM QUALIFICATIONS:

• BA/BS degree or equivalent practical experience.
• Demonstrated programme management / operational experience in an e-commerce environment.
• Experience within consumer electronics industry; ideally mobile phones.
• Strong analytical and detail-oriented skills.

PREFERRED QUALIFICATIONS:

• Operational experience within a fast-paced online sales environment with repeated success in exceeding quotas
• Proven ability to plan and manage at both the strategic and operational level and to successfully launch new products in the market
• Ability to manage ambiguity, solve complex problems and scale effectively across a large organization with excellent communication and presentation skills.
• Experience working within European markets with established regional retail knowledge

*This role is open for a limited time. Next steps will be shared with shortlisted candidates by Friday August 30th. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.