Customer Success Manager
Overview
Placement Type:
Temporary
Compensation:
£158.23 per day PAYE
Start Date:
06 Jan, 2025
Job title: Service Delivery Manager (Customer Success Manager)
Location: London, hybrid
Duration: Until 26th July 2026
Pay rate: £158.23 per day PAYE
Are you a proactive professional with a passion for supporting sales success and delivering exceptional customer experiences? We’re looking for a Service Delivery Manager to join our client’s dynamic team and make an impact.
Role Overview:
As a Sales Support Representative, you will play a vital role in enabling sales partners and customers to thrive. You will be at the forefront of onboarding strategies, providing critical support, and ensuring seamless communication across multiple stakeholders.
Key Responsibilities:
- Act as the first point of contact, resolving complex customer queries with empathy and expertise.
- Facilitate partner onboarding, strategy sessions, and training programs to ensure smooth adoption of solutions.
- Conduct insightful conversations, uncovering customer pain points and aligning solutions to meet their needs.
- Build strong relationships with internal teams and external partners to drive success.
- Utilize troubleshooting skills and industry knowledge to address challenges effectively.
Your Skills and Expertise:
- Proven ability to build urgency and inspire action among customers.
- Skilled in managing relationships with diverse stakeholders.
- Demonstrated ability to plan and prioritize tasks in a fast-paced environment.
- Enthusiasm for continuous learning and staying up to date with software solutions.
- Experience delivering software-based onboarding or training.
- Exceptional communication skills, including verbal, written, and presentation abilities.
- Background in accountancy or experience working with accountancy firms is a plus.
What You’ll Bring:
- Strong customer focus, with a commitment to understanding and solving customer challenges.
- A collaborative mindset, working effectively across teams to achieve goals.
- Tenacity and a proactive approach to maximize your impact.
- Technological proficiency and the ability to quickly adapt to new tools.
Preferred Qualifications:
- Experience engaging with customers via calls and emails.
- Knowledge of accountancy workflows and challenges.
- Effective time management skills for multitasking.
** Shortlisted candidates will be contacted within 48 working hours **
Client Description
Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
